Return Policy (Online Store Only)

We understand that sometimes things just don't work out. We have a knowledgeable staff on standby ready to assist if you have any questions about your order. Give us a call or shoot us an email if you need any help at all.



Any unused items may be returned to us for exchange or refund within 15 days of receiving (online store only). All items must be returned in their original packaging with original tags still attached. The Ski Chalet is not responsible for return shipping charges.

Return Instructions

Please follow the steps below for faster exchange or refund and keep in mind it may take up to 5 days after receipt of product for your exchange or refund to be processed.

  1. Include a copy of your receipt or invoice.
  2. Include a name and contact number to reach you.
  3. We can only accept return items that are in new and unused condition.
  4. All items must be returned in their original packaging.
  5. Items must be returned with all of the original tags still attached
  6. Indicate your preference of refund or exchange. If exchanging, please verify on the website that the item is shown as in stock then let us know what size and/or color you would like.

Mail your package to: 
The Ski Chalet
1041 Youngstown Warren Rd. 
 Niles, OH 44446

For questions concerning returns, you may contact us at
330-652-7913 or



The Ski Chalet follows the warranty policies and guidelines for each individual manufacturer.  The manufacturer will be responsible for all warranty decisions.